Google Assistant to now answer Airtel-related queries

ETTelecom | Oct 22, 2018, 03:48PM IST
Google Assistant to now answer Airtel-related queries
NEW DELHI: Airtel smartphone customers will now able to talk to Google Assistant for resolving frequent account related queries as the telco has integrated its customer care with the artificial intelligence-powered Google Assistant.

Airtel in a release on Monday said for now these features are available in English but going forward, the company will roll it out in multiple regional languages.

The feature will allow Airtel users to ask questions related to billing, balance, offers and other recharge related queries.


At the same time, Airtel will continue to track what questions customer are asking and enable responses to them via Google Assistant.


The telco has plans of launching several digital innovations with Google Assistant integration being one of those.


“As part of our digital transformation journey, this is another yet innovation to empower our customers. This will make digital self-care much more interactive and step up the customer experience. We will continue to bring more of such exciting solutions for Digital India,” said Sarang Kanade, director of customer experience and retail at Bharti Airtel.


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